Refund Policy

Effective Date: 10/27/2020

At Robokart, customer satisfaction is our priority. We strive to provide high-quality algorithmic trading software (Expert Advisors, or EAs) that meets your needs. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy

Due to the nature of digital products, all sales of our trading software are final. We do not issue refunds once the product is downloaded or delivered, except as outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If the product does not function as described and our support team is unable to resolve the issue.
• Duplicate Purchase: If you accidentally purchase the same product more than once.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• User error or lack of understanding of how to use the product.
• Performance-related issues due to market conditions or improper use of the software.
• Requests made after [insert number of days, e.g., 7 days] from the purchase date.
• Failure to comply with the installation or usage guidelines provided.

4. How to Request a Refund

To request a refund, please contact us at sales@robokart.shop with the following details:

• Proof of purchase (order number, receipt, or invoice).
• Description of the issue or reason for the refund request.
• Screenshots or logs (if applicable) to help us evaluate your request.

We will review your request within [insert number, e.g., 5–7] business days and inform you of our decision.

5. Resolution Process

• If eligible, refunds will be processed to the original payment method within [insert number, e.g., 10] business days.
• For technical issues, we may offer a replacement or alternate product as a first resolution.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website with the revised effective date.

7. Contact Us

For questions or concerns regarding this Refund Policy, contact us:

• Email: sales@robokart.shop

By purchasing our products, you agree to the terms outlined in this Refund Policy.